Thoughtbus - Microsoft Hosted Exchange Server for Your Organization

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Frequently Asked Questions

Exchange 2007 FAQ
Exchange 2003 FAQ
General FAQ

Getting Help:
If you have trouble getting connected to Thoughtbus, or require technical support:

email support@thoughtbus.com

phone
800-385-0474

Current Thoughtbus Status:

At Thoughtbus our goal is your organization's success. To help enable this, we provide you with support to ensure you are able to productively use the Thoughtbus hosted services.

Getting Started

Once you've signed up for the service, you can get started right away using Outlook Web Access! Just point your browser at http://mail.thoughtbus.com and you're off and running. Outlook Web Access is a great way to get to your email when you're traveling, whether you're on the road or in the air.

Using the full Outlook client

Depending on the version of Outlook you are using, the operating system on your computer(s), and your Internet connectivity restrictions, there are a number of ways to configure the full Outlook client. Here are quick links to some common configurations -
If you are on Exchange 2007:	Outlook 2007 on Windows XP or Windows Vista
	Outlook 2003 on Windows XP

If you are on Exchange 2003:	Outlook 2003 on Windows XP
	Outlook 2007 on Windows XP
	Outlook 2007 on Windows Vista
Or, if you don't see your operating system / Outlook version listed above, Click here to determine the best way for you to connect!

Using Windows Mail, Outlook Express or Mozilla Thunderbird

You can also connect to Thoughtbus using Outlook Express, Windows Mail (on Vista), or Mozilla Thunderbird. (Note that with this configuration, you will not be able to use a number of features, including views, and forms such as Contacts and Appointments, that are so useful when working with Thoughtbus via Outlook and Outlook Web Access. In addition, Public Folders are only available via IMAP if your Thoughtbus mailbox is on an Exchange 2003 server and you substitute the hostname 'imail2k3.thoughtbus.com' to replace the standard 'imail.thoughtbus.com' in the following procedures. If your mailbox is then moved to Exchange 2007, this email client configuration using 'imail2k3.thoughtbus.com' will stop working.)
Outlook Express instructions
Thunderbird instructions
Windows Mail (Vista) instructions

Macintosh OS X users

Thoughtbus supports the use of the Macintosh Mail client, Microsoft Entourage 2004, and Microsoft Entourage 2008 with our Exchange service. If you're using a Mac, we recommend setting up Entourage, as the Mac Mail client will only be able to access your email (no calendar or contacts)
Entourage 2008 instructions
Entourage 2004 instructions
Mac Mail instructions

Linux users

Thoughtbus supports the use of Novell Evolution 2.2+, and Ximian Evolution 1.4.6 with the Ximian Connector for Microsoft Exchange, with our Exchange 2003 service.
Ximian/Novell Evolution instructions

Using the Administration Console

The Administration Console gives your organization's administrator(s) the capability to administer your users, contacts, and distribution lists. It is a user-friendly provisioning tool for your use. Here's a help file to get you started: Using the Administration Console for the first time .

Once you've read the help file, point your browser to http://mail.Thoughtbus.com/ProvisioningConsole to login.

Working with the Thoughtbus Ultimate Anti-Spam Protector

If your organization chooses to subscribe to the Ultimate Anti-Spam Protector, there is a separate Administration Console that your organization's administrator(s) can use to specify per-user configurations, to view the site-wide spam quarantine, and to setup site-wide rules.
Administrator(s): https://mail.thoughtbus.com/antispam/admin
In addition, everyone in the organization will be able to work with their User Policy Manager to define their own 'approve' and 'block' rules.
User(s): https://mail.thoughtbus.com/antispam/upm

Setting up Exchange ActiveSync for your PocketPC or Windows SmartPhone or Treo

Thoughtbus provides Exchange ActiveSync support for Windows Mobile Pocket PC SmartPhones, and Treo 650 and 700p wireless handhelds. Please follow these step-by-step instructions for wireless e-mail, contacts, and calendar synchronization:
Exchange ActiveSync instructions
To establish 'Always Up-To-Date' (AUTD) Windows Mobile 2003

Setting up your Blackberry Wireless Handheld

Thoughtbus provides full support for BlackBerry wireless handhelds, versions 4.0 and higher (extra charge applies). Once you've ordered BlackBerry support for your Thoughtbus account, follow these step-by-step instructions to set up wireless synchronization:
BlackBerry Enterprise Server (BES) instructions

Setting up Pylon Anywhere for your Treo 600, 650, or 700p smartphone

Thoughtbus provides full support for Pylon Anywhere on Treo 600 and 650 smartphones (extra charge applies). Once you've ordered Pylon Anywhere for your Thoughtbus account, follow these step-by-step instructions for wireless e-mail, calendar, contacts, tasks, and memo-pad synchronization:
Pylon Anywhere for Treo smartphone instructions
User Guides for Pylon Anywhere Client and SyncMail Client
	User's Guide for 6.x Client
	User's Guide for 7.0 Client

You need Adobe Reader to view the User Guides, if you do not have Adobe Reader you can download it here

Setting up GoodLink for your Treo 600, 650, 700, PocketPC or Windows Smartphone

Thoughtbus provides full support for Good Mobile Messaging (GoodLink) on Cingular Treo 600, 650's, 680's, 700p's, 700w's, Pocket PC's, and Windows Smartphones (extra charge applies). Once you've ordered Good Mobile Messaging (GoodLink) service for your Thoughtbus account, follow these step-by-step instructions for wireless e-mail, calendar, contacts, tasks, and notes synchronization:

Good Mobile Messaging (GoodLink) instructions

Accessing Thoughtbus Email from your iPhone

You can configure your iPhone to connect to your Thoughtbus mailbox!

iPhone setup, v.2.0 -- Exchange ActiveSync

iPhone setup, v.1.1.4 or older -- IMAP

Accessing Thoughtbus Email from your Cell Phone

For Exchange Server 2003 mailboxes only; not available for Exchange Server 2007 mailboxes -- if your cell phone or PDA is setup with WAP connectivity (for example, Verizon's 'Mobile Web' option), you can connect to Thoughtbus to check email, contacts, and more. Just browse on your WAP device to https://mail.thoughtbus.com/oma and you're on your way! Note: when you sign in, use the 'user@organization.com' format for your username.

Logging onto your Thoughtbus Hosted SharePoint Intranet

If your organization has been setup with a SharePoint intranet, then it generally has a URL in the format of https://<Your Organization Name>.thoughtbus.com - just logon with your Thoughtbus username and password to open your organization's intranet.

If you have trouble getting connected to Thoughtbus, or require technical support, please email support@thoughtbus.com or just give us a call at 800-385-0474.