Setting up Mozilla Thunderbird for use with Thoughtbus – using IMAP/SMTP and LDAP

Introduction

This procedure walks you through the steps required to set up Mozilla Thunderbird 3.0.4 as an IMAP/SMTP client for your Thoughtbus account, and assumes that you already have Thunderbird installed. The procedure may be valid for earlier versions of the application as well.

Setting up your IMAP account

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1. From your main screen, click “Create a new account”:

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2. Enter your name, email address, and password:

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3. On the next screen, click “Stop”, and edit as follows:

Username: Enter your UPN login ID (which is usually the same as your primary email address)

Incoming: imail.thoughtbus.com IMAP 993 SSL/TLS

Outgoing: imail.thoughtbus.com SMTP 25 SSL/TLS

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Note that you can also use the following combinations:

IMAP – 143 – None

POP – 995 – SSL/TLS

POP – 110 – None

SMTP – 25 – None

SMTP – 53 – SSL/TLS

SMTP – 53 – None

4. Then click “Re-test Configuration”. If all checks out, you’ll see two green dots:

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5. Click “Create Account”, and you’re set.

Setting up an LDAP address book

1. Choose “Tools – Address Book”, and then “File – New – LDAP Directory”

2. For the “Name” field, enter the name by which you’d like to refer to the Address Book. For “Hostname”, use imail.thoughtbus.com . For “Base DN”, use OU=<your domain name>,OU=eNomia Production,DC=enomia,DC=com . Change the “Port number” to 3268. And enter your UPN Login into the “Bind DN” field. This is all needed for LDAP lookups to work.

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3. Now you should see the Address Book listed, and you’ll be able to search it for names or email addresses:

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Please note that since this is an LDAP address book, a query must be issued before any results are returned. In other words, to find an address, start typing something in the search box.

Troubleshooting

If you are using Thunderbird, your recipients may sometimes receive the error “Body type not supported.” This is due to Thunderbird’s default mail format configuration.

Here’s how to correct this:

1. In Thunderbird, go to “Tools – Options”, select “Advanced”, and click “Config Editor”.

2. Click the button labeled “I’ll be careful, I promise!”

3. Locate the value named mail.strictly_mime, and set it to true.

4. Restart Thunderbird.

[End of Procedure]