Setting up Microsoft Entourage 2008 for use with Thoughtbus

Introduction

Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your Thoughtbus Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your Thoughtbus mailbox.  With Entourage 2008 linked to Thoughtbus, you’ll have access to your Thoughtbus e-mail and your organization’s Global Address List. In addition, your Entourage Address Book will be synchronized with your Thoughtbus Contacts, and your Entourage Calendar will be synchronized with your Thoughtbus Calendar.  Also, when you invite other Thoughtbus users in your organization to meetings, you can view their ‘free/busy’ information.

In addition, you’ll have read/write access to Thoughtbus Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store ‘mail items’, contacts, and calendars – not those that store notes or tasks. For full access to Thoughtbus Public Folders, log on using Outlook Web Access at https://mail.thoughtbus.com/public. -- please note this is only available on Exchange 2003, not on Exchange 2007.

Setting up Entourage 2008

1. Start Entourage 2008.  If you are opening it for the first time, you’ll be presented with the “Setup Wizard”.  Choose "Start Entourage Without Importing Anything", and click the right arrow.

2. On the next screen, enter your email address and click the checkbox labeled “My Account is on an Exchange server”.  Then click the right arrow:

You will see a screen stating that your account cannot be set up automatically:

Click the right arrow to proceed.

3. On the next screen, start by entering your “Display Name” and your email address:

Then, for "Exchange Server", enter the following:

https://mail.thoughtbus.com/exchange/<your email address>

So for instance, if your email address were "bob@acme.com", you would specify your exchange server as:

https://mail.thoughtbus.com/exchange/bob@acme.com.

For the LDAP server, just enter imail.thoughtbus.com.  (Note that the "Use SSL..." checkbox will automatically enable.)  Click the right arrow when you're finished.

4.   On the next screen, click the "Verify My Settings" button:

5.   Note that you may see the following warning:

This is actually ok, because it’s referring to the LDAP server. If you would prefer an encrypted connection, please contact Thoughtbus customer support at (800) 385-0474 and we’ll go over the configuration requirements with you.

If you are on Exchange 2007, you may also see one or both of the following:

If you do, your DNS information hasn’t been properly updated for Exchange 2007, and your domain has a wildcard entry that’s pointing “autodiscover.yourdomain.com” to an IP address that doesn’t have the information that Entourage is looking for. To resolve this properly, please see item #13 in the Exchange 2007 FAQ document.

Alternatively, you can modify the hosts file on your Mac. See item #7 in the General FAQ.

If there are no “autodiscover” issues (or if you’re on Exchange 2003), you will be prompted for a domain name, a username, and a password:

      The "Domain" should always be specified as ENOMIA, and for your "Account ID", enter your NT4 username (this is the "short" version of your username - the one without the "@" symbol).  If you don't know your NT4 username, please contact your Thoughtbus administrator, or call Customer Support at (800) 385-0474.  Then enter your password and click "OK".

8.   If all of your information has been entered correctly, the account verification window will say "Account Verified", you'll be taken to your main Entourage screen, and your Thoughtbus mailbox information will begin synchronizing.

9.   For the final step, ensure that the Public Folder link is set up correctly by choosing Tools - Accounts, double-clicking your Exchange account, and clicking the "Advanced" tab:

      The "Public folders server:" field should read mail.thoughtbus.com/public/ and the SSL checkbox should be checked.  If your "Edit Account - Advanced" window does not look like the window pictured above, enter the correct information and click "OK".

(end of procedure)